2023 - 6 months

Streaming Platform Cliq.de

In this multimedia platform I contributed to ease the choosing process for the subscribers of the portal.

UX Research, Wireframing & Visual Design

1. Project & Challenge

Cliq.de is Germany's first all-in-one streaming platform combining five content verticals - movies, series, music, audiobooks, sports, and games, released in 2022.

The platform was loosing subscribers so our objetive was to improve the engagement with the user

2. Research

- Observation

Thanks to marketing metrics, we noticed that users spent a lot of time choosing what to choose instead of consuming. They spent a big quantity of amount in the menus.

- Method

We created an interview to know about the habits of consuming, times, preferences, devices used... 3 online interviews were carried to subscribers.

- Results

Users felt overwhelmed by the amount of content displayed.
This selection process tired them, making them abandon them sooner the platform

See quotes from the users

3. Solution

We added in the home page and in each vertical page a section displaying recommended content, updated quickly for each verticals.

We designed a wireframe, once it was approved we jumped into the High Fidelity design

For the design of the UI, we were provided a Design System made for the platform

This is the final implementation of the banner in the platform

4. Results

Questionaries sent to the participants of the interviews and marketing metrics gave us the outcome of the measure. The results pleased the users, and the stakeholders of the projects too

+ 26% to user time retention

- 6% to subscriber churn ratio

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